Official ST996 Document – Updated 2026

ST996 Privacy Policy – Our Commitment to Protecting the Personal Data of Every Malaysian Player

ST996 takes the privacy of every member who registers and plays on our platform seriously. Find out how we collect, use and protect your personal information in a safe and transparent environment.

Last updated: 1 July 2026

ST996's Six Core Privacy Commitments

The core principles that guide how ST996 handles your personal data.

Full 256-bit SSL Encryption

All data transmitted between your device and ST996's servers is protected by 256-bit SSL encryption — the same top-tier security standard used by leading banking institutions in Malaysia. Your sensitive information never travels across the network in an unprotected form.

Your Data Is Never Sold to Third Parties

ST996 does not sell, rent, or share your personal data with any third party for marketing or advertising purposes. The information you provide is used solely to manage your account and services at ST996 – it will never be sold to anyone.

Full Control in Your Hands

As an ST996 player, you have the right to access, correct, and request the deletion of your personal data at any time. ST996 provides a straightforward and responsive channel to handle any data-related requests within a reasonable timeframe.

Secure & Controlled Data Storage

All ST996 player personal data is stored on servers that are protected both physically and digitally, with strict access controls in place. Only authorised ST996 staff with a legitimate professional need are permitted to access your data, and every instance of access is logged and audited.

Timely Notification in the Event of a Breach

In the event of any security incident affecting your personal data, ST996 is committed to notifying impacted players as soon as reasonably practicable, along with information on the steps taken to address the incident.

A Clear Privacy Policy in Bahasa Malaysia

ST996 publishes this Privacy Policy in plain, easy-to-understand language accessible to all Malaysian players — not packed with confusing legal jargon. We believe every player has the right to know exactly how their data is managed, without needing to be a legal expert first.

This Privacy Policy explains how ST996 ("we", "Platform", "ST996") collects, uses, stores and protects the personal information you provide to us when using the platform at st996.my. By registering an account or using any ST996 services, you agree to the practices described in this Privacy Policy. Please read this document carefully.

This Privacy Policy forms part of the Terms & Conditions ST996 and should be read together with it. The Bahasa Malaysia version is the binding version. Effective date: 1 July 2026.

1

Introduction & Scope of the Privacy Policy

ST996 is an online entertainment platform operating in Malaysia, offering slot games, live casino, e-sports and a variety of other games to adult Malaysian players. We understand that privacy is a fundamental right of every individual, and we take this responsibility very seriously.

This Privacy Policy applies to all individuals who:

  • Visiting the ST996 website at st996.my, even without registering an account.
  • Registering as an ST996 member and using any of our services.
  • Reach the ST996 customer support team via Live Chat, WhatsApp or email.
  • Participating in ST996 promotions, contests or loyalty programmes.
  • Making any financial transactions with ST996 in Malaysian Ringgit (MYR).

ST996 is committed to complying with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA 2010). We have appointed an internal privacy officer responsible for ensuring that all our data handling practices remain in full compliance with prevailing legal requirements.

If you disagree with any part of this Privacy Policy, please discontinue your use of the ST996 platform and contact us to discuss the options available. Continued use of the platform following the publication of any policy amendment will be deemed acceptance of the revised terms.

2

Types of Personal Data We Collect

ST996 only collects data that is strictly necessary to operate the platform and provide services to you. Below are the categories of data we collect:

Data Category Specific Details Requirements
Identity Information Full name, phone number, email address Mandatory
Financial Information Bank account numbers, e-wallet details (TNG, GrabPay, etc.) Mandatory
Verification Documents Copy of identity card / passport (if requested) Specific Circumstances
Device & Technical Data IP address, browser type, operating system, device ID Automatic
Gaming Activity Data Betting history, winnings, session play duration Automatic
Communication Data Live Chat, WhatsApp & email support conversation records Automatic

ST996 does not collect sensitive information such as medical data, religious beliefs, political views, or biometric data unless specifically required by applicable law.

3

How We Collect Your Personal Data

ST996 collects your personal data through a variety of transparent means and with your knowledge:

  • Account Registration – When you complete the registration form on ST996, the information you enter – such as your name, phone number and email address – is collected directly.
  • Financial Transactions – When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX online banking, the transaction details required to process your payment are collected.
  • Platform Usage – While you play on ST996, our systems automatically record gameplay activity, session data and device technical information for security and service improvement purposes.
  • Identity Verification – When ST996 requests verification documents for compliance purposes or the withdrawal of large winnings, you may securely upload these documents via our verification portal.
  • Customer Support Interactions – Every communication between you and the ST996 support team via Live Chat, WhatsApp, or email is recorded for service quality and issue resolution purposes.
  • Cookies & Tracking Technologies – The ST996 website uses cookies to enhance your browsing experience. Further details about cookies are outlined in Section 8 of this document.

ST996 has never purchased or acquired personal data lists from third-party sources to populate our database. All data we hold is data you have provided to us directly or that has been generated through your use of our platform.

4

How Your Personal Data Is Used

ST996 using personal data collected solely for legitimate and necessary purposes, namely:

  • Account Management – Creating, managing and maintaining your account at ST996 so you can log in, make deposits, play and withdraw your winnings seamlessly.
  • Transaction Processing – Processing deposits and withdrawals in Malaysian Ringgit (RM) securely and accurately via your preferred payment method.
  • Identity Verification & Compliance – Complying with legal requirements including Know Your Customer (KYC) procedures and anti-money laundering (AML) obligations mandated under Malaysian law.
  • Platform Security – Detecting and preventing fraud, multiple account usage, money laundering and any other illegal activities on the ST996 platform.
  • Customer Service – To provide effective technical assistance and support to ST996 players who need help.
  • Platform Improvements – Analysing usage patterns to improve the design, performance and overall experience of the ST996 platform.
  • Service Communications – Sending important notices related to your account, such as transaction confirmations, security alerts and terms updates.
  • Marketing Communications – Sending you information about ST996 promotions and offers that may be of interest to you, subject to your consent. You may unsubscribe from marketing communications at any time.
  • Responsible Gaming – Monitors gameplay patterns to identify signs of problem gambling and provide appropriate support to players who need it.

ST996 will not use your data for any purpose other than those stated above without first obtaining your renewed consent.

5

Data Sharing with Third Parties

ST996 does not sell your personal data to anyone. However, there are limited situations where we may need to share your data with specific parties for legitimate purposes:

  • Payment Service Providers – The transaction information required is shared with your chosen payment provider, such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and Malaysian banks via FPX, to process your deposits and withdrawals. Such sharing is kept to the minimum necessary solely for the purpose of processing transactions.
  • Game Providers – Information required to operate your game session is shared with the relevant game providers (such as Pragmatic Play, Playtech, Blueprint Gaming) in a protected format. They are likewise subject to their own strict privacy policies.
  • Legal Authorities – ST996 will disclose personal data to police authorities, courts or regulatory agencies where required by applicable Malaysian law or a valid court order.
  • Technical Service Providers – Hosting, cybersecurity and analytics providers we engage may have limited access to the technical data needed to perform their services. All such providers are bound by strict confidentiality agreements with ST996.

In all of the above cases, ST996 ensures that only the minimum necessary data is shared, and all parties receiving that data are bound by confidentiality obligations equivalent to our own standards.

ST996 does not share your personal data with advertisers, data brokers, third-party marketing companies or any other party for commercial purposes without your explicit consent.

6

Data Security – How We Protect Your Information

ST996 continuously invests in security infrastructure to ensure the personal data of all Malaysian players is always protected to the highest standard. The key security measures we implement include:

  • 256-bit SSL Encryption – All communications between your browser and ST996's servers are encrypted using 256-bit TLS/SSL protocol, rendering the data unreadable to any unauthorised party during transit.
  • Data-at-Rest Encryption – Sensitive data such as financial details and identity verification information is stored in encrypted form within ST996's database. Even if someone were to gain physical access to the servers, the data would remain unreadable without the appropriate decryption key.
  • Strict Internal Access Controls – Only authorised ST996 staff with a legitimate professional need are permitted to access player data. All access is logged and periodically audited by our internal security team.
  • Two-Factor Authentication (2FA) – ST996 offers two-factor authentication for all player accounts as an added layer of security. We strongly recommend enabling this feature to protect your account from unauthorised access.
  • Regular Security Scans – The ST996 security team conducts regular penetration testing and vulnerability scans to identify and address any potential security threats before they can be exploited.
  • 24/7 Monitoring – ST996's systems are monitored around the clock by our technical team to detect any suspicious activity or unauthorised intrusion attempts.

While ST996 takes all reasonable measures to protect your data, no system is 100% immune to threats. We therefore also encourage you to take precautions on your end – such as using a strong and unique password, not sharing your login credentials, and staying vigilant against phishing attempts that may impersonate ST996.

7

Personal Data Retention Period

ST996 retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable Malaysian law. In general:

  • Active account data will be retained for as long as your account remains active on ST996.
  • After your account is closed at your request, ST996 will delete or anonymise your personal data within 90 days, except for data that must be retained for legal compliance purposes.
  • Financial transaction records and account activity history may be retained for up to 7 years following account closure, in accordance with applicable Malaysian tax and financial legal requirements.
  • Customer support communication records are retained for 2 years for service quality purposes and dispute resolution.
  • Security logs and fraud detection records are retained for 3 years for platform protection and compliance purposes.

Once the retention period has lapsed or the data is no longer required, ST996 will delete or anonymise that data in a secure and irreversible manner.

8

Cookies & Tracking Technologies

Website ST996 uses cookies and similar tracking technologies to enhance your browsing experience and enable certain features to function correctly. The types of cookies we use are:

  • Essential Cookies – Required for core website functionality, including login, game sessions and security. These cookies cannot be disabled without affecting the performance of the site.
  • Performance Cookies – Collects information on how visitors use the ST996 website – which pages are visited most frequently, how long sessions last, and so on. All such information is gathered in aggregate form and does not personally identify any individual.
  • Functional Cookies – Allowing the ST996 website to remember your preferences, such as your preferred language and display settings, to deliver a more personalised experience.
  • Session Cookies – Temporary cookies that are automatically deleted when you close your browser. Used to maintain your login session and game state during your active session.

You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the ST996 platform. For non-essential cookies, you will be given the option to accept or decline them when you first visit our website.

9

Your Rights as an ST996 Player

As a player ST996 in Malaysia, you have the following rights regarding your personal data, in accordance with the Personal Data Protection Act 2010:

Right of Access

You have the right to request a copy of the personal data ST996 holds about you at any time. We will process such requests within 21 business days.

Right to Rectification

If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Simple updates can be made directly through your ST996 account settings.

Right to Erasure

Under certain circumstances, you have the right to request the deletion of your personal data. Such requests are subject to data retention requirements mandated by Malaysian law.

Right to Object to Processing

You may opt out of having your data used for direct marketing purposes at any time, with no impact whatsoever on your ST996 gaming account.

Data Portability Rights

You have the right to request your personal data in a portable, machine-readable format for transfer to another service provider of your choice.

Right to Lodge a Complaint

If you are not satisfied with how ST996 handles your data, you have the right to lodge a complaint with us or with the Personal Data Protection Commissioner of Malaysia.

To exercise any of the rights above, please contact the ST996 privacy team by email at [email protected] or via our platform's Live Chat. We are committed to handling all privacy-related requests thoroughly and within a reasonable timeframe.

10

Children's Data Protection

Platform ST996 is intended for users aged Aged 18 and above only. We do not knowingly collect or process personal data of individuals under the age of 18.

Should ST996 discover that we have collected personal data from an individual under the age of 18, we will immediately take the following steps:

  • Immediately suspending the account in question while an investigation is carried out.
  • Deleting all related personal data within the shortest practicable timeframe.
  • Refunding any deposits made to the original payment method once the true account owner's identity has been verified.
  • Reporting the incident to the relevant authorities where required.

If you are a parent or guardian and believe your minor child has registered an account on ST996, please contact us immediately at [email protected] and we will act promptly.

11

How to Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how ST996 handling your personal data, please contact us through the following channels:

  • Privacy Email: [email protected] (with the subject line: "Privacy Enquiry")
  • Live Chat: Available 24/7 on the ST996 website
  • WhatsApp: The ST996 support WhatsApp number displayed on the website

ST996's privacy team, fluent in Bahasa Malaysia, will respond to all privacy-related enquiries within 3 working days. For more complex requests such as data access or deletion requests, we will provide an acknowledgement of receipt within 1 business day and process the request within 21 business days.

All privacy-related communications are handled by ST996 staff who are specifically trained in privacy management and data protection. You will never be attended to by an automated bot on matters relating to your privacy and personal data.

12

Privacy Policy Amendments

ST996 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, legal requirements or other operational reasons.

When we make material amendments to this Privacy Policy:

  • The "Last updated" date at the top of this page will be updated accordingly.
  • Notice of any changes will be prominently displayed on the ST996 website.
  • For significant amendments that affect how we use your data, we will send a notice to your registered email address at least 7 days before the amendments take effect.
  • For minor amendments that do not materially affect your rights, changes may take effect immediately upon publication.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your data. Your continued use of the ST996 platform following the publication of any amendments will be considered your acceptance of the revised Privacy Policy.

If you do not agree with any of the amendments made, please contact us at [email protected] before the amendments take effect, and we will discuss available options, including the closure of your account if desired.

Your Data Is Safe with ST996

Over 500,000 Malaysian players trust ST996 with their personal data. We safeguard that trust with dedication, every single day.

Full 256-bit SSL Encryption
PDPA 2010 Malaysia Compliant
No Sale of Data to Third Parties
24/7 Security Monitoring
Strict Data Access Controls
Right to Data Erasure Respected

Privacy Is More Than a Document – It's How We Operate

If you have played on other online platforms before, you may be familiar with a common concern – what happens to my personal information once I register? Will my phone number be sold to advertisers? Are my banking details safe? These are the very questions we hear from many Malaysian players who come to ST996 for the first time.

And our answer is always the same: at ST996, your privacy is not merely a box we tick on a compliance checklist. It is a core value that shapes how we build our systems, how we train our staff, and how we make decisions about the technology we use.

When you make a deposit using Touch 'n Go eWallet or make a withdrawal via DuitNow, your transaction information is transmitted through fully encrypted channels. No one ST996 – or anywhere on the internet – who could intercept and read your financial information in transit. This is not merely a promise – it is a technical reality that we uphold through the security infrastructure we have built and actively maintain.

We are also mindful that Malaysia has a unique digital landscape. Many players ST996 use the same phone to pay tolls, order food via GrabFood, play slots and manage their daily finances. The same device, the same phone number, the same email – all interconnected within the digital ecosystem of modern Malaysian life. That is why we take great care to ensure that data you provide to ST996 never leaks into any other part of your digital ecosystem without your knowledge and consent.

One of the things most frequently praised by members ST996 who are experienced know that the response speed of our support team when account or security issues arise speaks for itself. If you contact us tonight to report that you suspect your account has been accessed without authorisation, our team will respond within minutes – not hours, not days. We will immediately freeze the account while an investigation is conducted, keep you informed of every step taken, and restore your access safely once everything is clear.

For Malaysian players who enjoy playing slots such as Fishin Bonanza or Buffalo Blitz at night after watching a Malaysia Super League or EPL match, you can play with peace of mind knowing your data is always protected – even at 3 in the morning. Our security monitoring system ST996 never sleeps, and our team is always on standby to respond to any security threat at any time.

We also wish to emphasise that your privacy rights at ST996 are real and enforceable – not merely words on a document. If at any point you wish to know exactly what information we hold about you, you may submit a request and we will provide a full report within 21 days. If you wish to delete some or all of your data after closing your account, we will process that request in good faith and notify you once it has been completed.

Trust is the most valuable asset of ST996. The 500,000+ Malaysian players who have chosen to play with us are proof that this trust has been earned through concrete action, not just words. We remain firmly committed to upholding that trust by keeping every player's privacy protected at all times.

Malaysian Payment Methods – Safe & Secure
All payment methods accepted by ST996 – Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX online banking via Maybank2u and CIMB Clicks – are integrated to the highest security standards. Every transaction in Malaysian Ringgit (RM) is transmitted through encrypted channels and processed via certified payment systems. Your financial details are never stored directly on ST996's servers – we retain only the information necessary to verify and record transactions.
Malaysia PDPA 2010 Compliance – Your Rights Protected by Law
ST996 operates within the framework of Malaysia's Personal Data Protection Act 2010 (PDPA 2010), which provides legal protection to all local players. This means your rights as a data subject – including the right to access, correction, deletion and objection to processing – are not merely promises in this document, but rights protected under Malaysian law. ST996 takes every obligation arising from this legislation seriously.
Questions About Your Privacy? Contact Us in Bahasa Malaysia
ST996's privacy team, fluent in Bahasa Malaysia, is available 24/7 to assist you via Live Chat or email at [email protected]. Whether you want to know what data we hold about you, wish to correct inaccurate information, or simply need a clearer explanation of any part of this Privacy Policy – do not hesitate to reach out. Visit the Frequently Asked Questions our page for answers to the most frequently asked questions about privacy and security at ST996.

FAQ – ST996 Privacy Policy

Answers to the most frequently asked questions by Malaysian players regarding privacy and data security at ST996.

ST996 does not sell or share your personal data with third parties for marketing or advertising purposes. Any data sharing that occurs is limited and strictly for necessary operational purposes – such as sharing minimum transaction details with payment providers like Touch 'n Go eWallet or DuitNow to process your deposits and withdrawals, or sharing the required information with game providers to run your gaming sessions. All such sharing takes place within the framework of strict confidentiality agreements. ST996 will also disclose data where required by Malaysian law or a valid court order.

To request the deletion of your personal data at ST996, you may submit a written request to [email protected] with the subject line "Data Deletion Request". Please include your full name, registered phone number, and ST996 account ID for verification purposes. Our privacy team will verify your identity, process the request, and notify you upon completion within 21 business days. Please note that certain data may not be immediately deletable if it is still required for compliance with specific legal obligations, such as financial transaction records that must be retained under Malaysian law.

When you close your ST996 account, we will delete or anonymise your personal data within 90 days. However, certain categories of data may need to be retained for longer periods in accordance with Malaysian legal requirements – for example, financial transaction records may be kept for up to 7 years in line with tax and financial regulatory obligations. Data retained for compliance purposes will be locked and not used for any operational or marketing purpose. You will receive an email confirmation once the primary data deletion process has been completed.

ST996 does not directly store your full bank account or payment card details on our servers. When you deposit via methods such as DuitNow, Touch 'n Go eWallet, GrabPay or FPX online banking, the payment process is handled by certified payment providers, each of which operates under their own industry-standard security protocols. ST996 only receives confirmation that a transaction has been successfully processed and records basic transaction details such as the amount, date and payment method. Your full bank account number or sensitive card details are never transmitted to or stored by ST996.
Summary of ST996's Privacy Commitments

ST996 takes the privacy of every player who registers and plays on our platform seriously. All personal information — including name, phone number, email address and financial details — is kept strictly confidential and will not be sold or shared with any third party for marketing purposes without your consent. 256-bit SSL encryption technology protects every transaction and data exchange on ST996. We comply with Malaysia's Personal Data Protection Act 2010. For more information on our Terms of Use, please visit the ST996 Terms & Conditions.

Malaysia's Trusted & Secure Slots & Live Casino Platform

Play at ST996 – A Platform That Respects Your Privacy

Register a free account today and enjoy over 300 slot & online casino games in a safe, transparent environment that respects your privacy. Deposit from as low as RM 10 via Touch 'n Go eWallet, DuitNow or GrabPay. 24/7 support in Bahasa Melayu is always available.

Free Registration 256-bit SSL Encryption No Data Selling PDPA 2010 Compliant 24/7 BM Support

Explore the ST996 Game Collection

The best slots and games chosen by Malaysian players – safe, fair, and your privacy always protected.

Star Bounty

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Money Train 2

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Buffalo Blitz

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Fishin Bonanza

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Responsible Gaming

ST996 is committed to responsible gaming. All games on ST996 are purely for entertainment purposes. Never gamble with borrowed money or money you cannot afford to lose. Set a daily spending limit before starting your gaming session and always stick to the limit you have set. If you or someone you know is experiencing a gambling problem, please contact our support team or visit the Responsible Gaming for guidance and assistance. This site is intended for users aged 18 and above only.

Bahasa Melayu